Refund policy

This policy applies to orders shipped to New Zealand and Australia.

Change of mind: 14 days, unopened

Changed your mind? You can return unopened products within 14 days of delivery for a refund. They need to be unused, with the seal intact and in their original packaging.

For hygiene reasons, we can't accept change-of-mind returns on opened lip products.

Faulty, damaged or wrong item

If your product is faulty, arrives damaged, or we sent the wrong item, email us as soon as you notice. We'll replace it or refund you, and cover the return postage. This applies to opened products too.

How to return

Email hi@getjuici.com with your order number and the item you're returning. For a faulty or damaged item, include a photo.
We'll reply with the return address and instructions.
For change-of-mind returns, return postage is paid by you. We recommend a tracked service.

Please don't send items back without contacting us first. We can't process returns we weren't expecting.

Refunds

Once your return arrives and we've checked it, we'll email you and refund your original payment method within 10 working days. Your bank may take a few more days to show it. Original shipping costs aren't refunded unless the item was faulty or wrong.

Your consumer rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand) or the Australian Consumer Law.

Questions? Email hi@getjuici.com.

Questions people ask

JUICI is a lip stain marker — a felt-tip applicator that swipes on like a marker and sets into a long-wearing stain. Drop 001 comes in three shades: Undone, Worn, and Bitten.

JUICI ships from New Zealand, with delivery to New Zealand and Australia. Other regions will be added once confirmed.

JUICI is a lip stain marker, not a traditional lipstick. Instead of sitting on top of your lips, the pigment soaks in — so it feels weightless, resists transfer onto cups, glasses, and masks, and fades evenly instead of wearing off in patches. Use it as a precise lip liner, or colour in the full lip for all-day, no-transfer wear.

Drop 001 comes in three shades: Undone (the OG 90s brown), Worn (a washed-out mauve) and Bitten (a deep bruised plum).

JUICI is formulated for long-wear colour that holds through the day or night — no reapplying required. Built to last 6+ hours, so it's still doing its job long after you've forgotten it's there.

How to apply

As a lip liner: Using the precision tip, apply in short strokes just along the outer edge of your lips. Blend the line inward with your fingertip for a soft, natural-looking stain.

As a full lip stain: Outline your lips first, then fill in the rest with the marker. Blend with a brush or fingertip to soften the pigment for a natural wash of colour, or leave unblended for bold, full coverage.

NZ express shipping takes 2–4 working days (rural addresses can take a day or two longer). Australia takes 4–7 working days. You'll get tracking by email as soon as your order ships.

NZ: $8 express shipping, or free on orders of $70 or more. Australia: AUD $15, or free on orders of AUD $120 or more, with no duties or import taxes to pay on arrival. Shipping policy

JUICI comes in three buildable shades: Undone, the OG 90s brown; Worn, a washed-out mauve; and Bitten, a deep bruised plum. Because it's a stain rather than an opaque lipstick, the pigment adapts to your natural lip colour instead of sitting on top of it, so each shade works across a range of skin tones and undertones. If you're stuck between two, go lighter: you can always build colour with a second layer. Can't decide? The Full Drop has all three.

Changed your mind? Return unopened products within 14 days of delivery for a refund (return postage is on you). For hygiene reasons, opened lip products can't be returned unless they're faulty. Faulty, damaged or sent the wrong item? Email hi@getjuici.com and we'll replace or refund it and cover the postage. Returns policy

Low Effort. Maximum Attitude.

JUICI® is a small, NZ-owned lip brand from Auckland. One felt-tip lip stain marker, three shades, released in limited drops.

Wear-tested for 6+ hours.
Free express NZ shipping over $70. Arrives in 2–4 working days.

Questions? Email hi@getjuici.com. A real person replies.

GETJUICI.COM · AUCKLAND, NEW ZEALAND

© 2026 JUICI Lip Stain